ORDER, DELIVERY AND CANCELLATION POLICY.
Production & Shipping
All Astarte pieces are crafted individually upon order. Each piece is brought to life by our master artisans through meticulous hand-finishing and precise workmanship.
Production time varies depending on the complexity of the design. Orders are dispatched within a maximum of 21 business days.
All shipments are handled via DHL Express. Customs clearance is managed directly by the carrier under a Delivered Duty Paid (DDP) service.
Accordingly, all applicable duties and taxes are collected by Astarte and included in the total amount at checkout.
In certain cases where standard customs procedures cannot be applied, the customer may be required to provide necessary information or documentation to support the clearance process. Any additional costs arising from such situations remain under Astarte’s responsibility.
Astarte is not responsible for delays caused by customs authorities, force majeure events, or circumstances beyond its control once the shipment has been handed over to the carrier.
Once dispatched, a shipping confirmation email including tracking information will be provided.
Certification & Warranty
Each order is delivered with an official certificate confirming the authenticity of the piece, the stones used, and the craftsmanship involved.
This certificate is issued and approved by Astarte. The piece remains under Astarte’s warranty, provided that all conditions are met.
Detailed warranty terms can be reviewed on the Authenticity & Warranty page of our website.
Order Cancellation
Cancellation requests must be submitted within 6 hours of placing the order.
Requests can be made via email at contact@astartejewellery.com or via WhatsApp at +90 533 522 0213.
After this period, production may have already commenced, and cancellation requests will be subject to Astarte’s discretion.
Pre-Order Modifications and Information
For chain length, size adjustments, or custom sizing requests, written confirmation must be obtained before placing the order by contacting us through the WhatsApp live support button on the order page or by emailing contact@astartejewellery.com.
Not every product may be available in every size. Modification requests made after the order is placed may not be fulfilled due to technical limitations.
Payment, Verification & Fraud Prevention
Astarte reserves the right to carry out additional verification checks for high-value transactions, including but not limited to identity confirmation and payment authentication.
Orders flagged as potentially fraudulent, inconsistent, or high-risk may be temporarily held, cancelled, or declined at Astarte’s sole discretion.
By placing an order, the customer confirms that all billing and payment information provided is accurate, complete, and authorized.
Astarte reserves the right to refuse or cancel any order where misuse, abuse, or violation of its policies is reasonably suspected.
If an order has been declined and the customer believes this may have occurred in error, they are encouraged to contact us via email at contact@astartejewellery.com or via WhatsApp at +90 533 522 0213. Our team will assist in reviewing the matter and facilitating a resolution where possible.
